Save $50K for 50 years on select homes in multiple communities. Learn More

Cardel Multi-Year Accessibility Plan

This Multi-Year Accessibility Plan outlines the policies and actions that Cardel will put in place to remove and prevent barriers for people with disabilities.

Accessible Emergency Information

Cardel is committed to providing the public with publicly available emergency information in an accessible way upon request. Effective January 1, 2012, and beyond, public safety information that is prepared by Cardel and that is publicly available will be made in an accessible format or with appropriate communication supports, as soon as practicable, upon request.

Cardel will provide employees with disabilities with individualized workplace emergency response plans and information when necessary.

When an individualized workplace emergency response plan is in place, Cardel will:

  • Communicate the plan to the employee’s respective manager and health & safety personnel, where the employee’s consent has been obtained, and on an as-needed basis as soon as practicable after becoming aware of the need for accommodation; and
  • Review all individualized workplace emergency response plans annually when Cardel reviews its general emergency response plans.

Status: Ongoing


Cardel will provide training to employees, volunteers and third-party contractors on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers, and contractors.

In accordance with the IASR, Cardel has taken the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws by January 1, 2015, and will continue to take these steps:

  • Determine the training requirements of the IASR and the Ontario Human Rights Code as it pertains to people with disabilities and ensure it is provided to all team members, volunteers and applicable contractors;
  • Utilize training resources provided by Access Forward for training content and delivery methods;
  • Ensure training is provided to individuals as part of their new hire orientations and annually as part of ongoing initiatives or policy creation; and
  • Maintain training dates, training content and individual attendance or participation.

Status: Ongoing

Information and Communications

Cardel is committed to consulting and meeting the information and communication needs of people with disabilities.

Self Service Kiosks

Cardel considers accessibility for persons with disabilities when obtaining self-service interactive electronic terminals for public use.

Status: Ongoing

Company Websites

Cardel has taken steps to make all new Ontario websites, and new content on those sites conform with WCAG 2.0, Level A, for websites posted as of January 1, 2021.

Status: Complete

Cardel has taken the following steps to ensure existing information, communication and feedback processes are accessible to people with disabilities upon request by January 1, 2015:

  • Identify all existing information, communication, feedback processes and accessibility barriers pertaining to these processes;
  • Make available the policy and process to customers, employees and third parties for requesting accessible formats of information, communication or of the feedback process;
  • Post on our website the Alternate Formats Request Form; and
  • Respond to all requests for alternate accessible formats in a timely manner.

Status: Complete


Cardel is committed to fair and accessible employment practices that attract and retain employees with disabilities. This includes providing accessibility through all stages, practices and policies of the employment cycle by January 1, 2016.

Cardel will take the following steps to notify the public and employees that, when requested, Cardel will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:

  • Notify the public and employees through our Careers page on the website and job postings that Cardel will accommodate disabilities during the recruitment and assessment processes, upon request;
  • Notify candidates selected to participate in an assessment or selection process that accessibility accommodations are available upon request;
  • Notify new hires in the offers of employment of their ability to request accommodations for disabilities; and
  • Ensure employees know Cardel policies used to support its employees with disabilities through new hire orientations, the employee handbook and policy updates.

Status: Complete

Cardel will develop and put in place a process for developing Individual Accommodation Plans (“IAPs”) and return-to-work plans for employees that have been absent due to a disability that includes the following:

  • Assessment on an individual basis;
  • Identification of accommodations to be provided;
  • Timelines for the provision of accommodations;
  • Steps taken to protect the privacy of the employee’s personal information;
  • Frequency of review dates and the manner in which it will be done;
  • A format that takes into account the employee’s disability needs; and
  • Identification of any additional accommodation to be provided.

Status: Ongoing

Cardel will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account, if or when, using performance management systems and processes, career development and redeployment processes by January 1, 2016:

  • Consider accessibility needs when assessing performance and utilizing existing or new performance management processes, tools and forms;
  • Include the ability to provide accommodations on internal job postings; and
  • Update individual accommodation plans in the event the employee is promoted or redeployed.

Status: Complete

Design of Public Spaces

Cardel shall incorporate accessibility into public spaces on its premises that are newly constructed or redeveloped on and after January 1, 2017, as follows:

  • Cardel will ensure that we follow the existing requirements stated under the Design of Public Spaces Standards for outdoor public use eating areas, outdoor play spaces, exterior paths of travel, accessible parking, and service-related elements; and
  • Cardel will provide preventative or emergency maintenance of Cardel-owned public spaces and ensure procedures are in place for dealing with temporary disruptions when accessible elements required under this section are not in working order.

Status: Ongoing

For More Information

For more information on this accessibility plan, please contact Jennifer Ramanuj, VP Human Resources, at Cardel at:

More information on Cardel’s Customer Service Policy

Connect with us
How can we help you?